The outage was caused during internal maintenance. UPDATE 1/10 at 8:36pm PT: Dropbox site is back up! Claims of leaked user information are a hoax. We apologize and are working to get the service fully restored as soon as possible. UPDATE 1/11 at 10:24am PT: We’re still experiencing service issues related to the outage last night. Thanks for your patience - we’ll keep you up to date. We know how much you all rely on Dropbox, and we’re sorry for the trouble. Your photos are safely backed up and accessible from the desktop client and the Files tab on. In the meantime, we’ve temporarily disabled photo sharing and turned off the Photos tab on for all users. We’re also working through some issues specific to photos. We’re rapidly reducing the number of users experiencing these problems, and are making good progress. No files were lost in the outage, but some users continue to run into problems using various parts of and our mobile apps. We’re working hard to get everything back up, and want to give you an update. UPDATE 1/11 at 6:35pm PT: Dropbox is still experiencing lingering issues from last night’s outage. UPDATE 1/11 at 11:16pm PT: We’re continuing to make progress on reducing the number of users experiencing service issues. We’ve been working through the night to restore full service as soon as possible and we’ll continue until this is complete. UPDATE 1/12 at 8:48am PT: We’re still seeing service issues for a small number of users. Your files have been safe this entire time. Within a few hours, we’ll be rolling out a change that will further improve things for those users. We’re continuing to make a lot of progress restoring full service to all users, and are doing so in careful steps.Ībout 5% of our users are still experiencing problems syncing from the desktop client, and about 20% of users are having issues accessing Dropbox through our mobile apps. The Photos tab is still turned off, but you can access your photos via the Files tab on or the desktop client. UPDATE 1/12 at 1:59pm PT: Hi everyone, we wanted to give an update on where things stand.Īs of this morning at 4:10am PT, nearly all users (over 99%) can access their files on. More info on our main blog and the latest post here. UPDATE 1/12 at 7:23pm PT: Dropbox should now be up and running for all of you, but we’re working through a few last issues with the Dropbox photos tab.
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